Effective September 5, 2022. Updated on September 14, 2023.

General conditions

If you continue to browse and use this site, you are agreeing to comply with and be bound by these terms and conditions of use and our privacy policy as governed by Ekinox Physiothérapie et bien-être Inc.

The term Ekinox or “we” or “us” refers to the owner of the website whose head office is located at 11 de la Cité-des-Jeunes Blvd, suite 101, Vaudreuil-Dorion, Quebec J7V 0N3

Ekinox is an interdisciplinary clinic with over 30 physical and mental health professionals offering services in physiotherapy, occupational therapy, osteopathy, massage therapy, psychology and more.

The use of this site is subject to the following terms of use:

The content of the pages on this site is intended solely for your general information about our clinic, our approach, our services, our partners, our team, as well as hyperlinks to other sites. It is subject to change without notice.

Neither we nor any third parties provide any guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this site for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any inaccuracies or errors to the fullest extent permitted by law.

Use of any information or materials on this site is entirely at your own risk, for which we shall not be liable. This site contains material that is the property of our company. This material includes, but is not limited to, the design, layout, look and graphics. Reproduction is prohibited except in accordance with the copyright notice, which forms part of these terms and conditions.


Users agree that by using our site, they consent to:

  1. The terms and conditions set forth in this Privacy Policy; and
  2. The collection, use and retention of the data listed in this policy.

What is meant by “personal information”?

Personal information is any information that concerns a physical person and allows that person to be identified, directly or indirectly.

How do we collect personal information?

We only collect personal information provided by a physical person and necessary for the execution of services offered at Ekinox. We collect information directly from you, unless you have consented to us collecting it from third parties or we are authorized to do so by law. We cannot disclose your personal information to anyone without your consent, except as may be required by law.

Information collected may include, but is not limited to: full name, address, telephone number, email address, medical history, etc.

Personal information collected non-automatically on our website

Information collected non-automatically on our website is collected voluntarily when you send us online forms to communicate with us (contact form), to send us your application for a job offer (application form) or to subscribe to our newsletter via the home page.

When you communicate with us using these forms, you must provide us with the following information: your name, email address and write your message in the space provided. Our staff treat these emails with the same level of confidentiality as paper correspondence.

Personal information collected automatically on our website

When you visit our site, we can automatically collect and save the following information:

  1. Your IP address
  2. Location
  3. Hardware and software details
  4. Pages you visit
  5. Date and time you access those pages
  6. Links clicked on while using the site
  7. Content viewed on the site
  8. Address of the referring site if you are accessing this site from another website
  9. Identification of your Internet service provider

Most of the information collected automatically does not identify you. It is collected only because of the technological requirements inherent in Internet browsing.

How is my information used?

Management and execution of our services

In general, we use your information to: 

  • Manage our business and perform our services as agreed;
  • Billing and administration (statements, invoices, reminders and payments);
  • Non-advertising communication (calls, emails, appointment confirmations and reminders). You can choose your means of contact on your first visit and change your consent at any time by contacting us;
  • Respond to your requests regarding your file;
  • Manage and personalize our website according to your preferences and to provide you with the services you book through it.

Our professional emails are hosted on Microsoft Office servers located in Canada.

As part of the services offered by our suppliers and for promotional purposes

We may collaborate with external service providers or agents in order to offer superior service, ensure proper administration of our services or respond to your requests. Before transmitting any information to them, these suppliers or agents must agree to comply with privacy legislation, are bound by a confidentiality agreement and must use the information provided only in connection with services intended for Ekinox.

If a service provider wishes to request additional information directly from you and you consent to provide such information, the external provider’s privacy policy applies to such communication.

Your personal data is stored on our Medexa clinical software, a Quebec company hosting your data in Quebec. We use it to manage client files, schedules, billing and communications.

When you access your physiotherapy exercises, your data is shared with our Physiotec exercise software, accessible through our clinical management software. Physiotec develops, supplies and maintains the physiotherapy exercise software and hosts the exercise data, including your personal data, in Canada. Physiotec cannot process your data without our authorization.

  1. Newsletter and satisfaction surveys

We may occasionally use your personal data to send you our newsletter by email via Cyberimpact, a Montreal-based company whose servers are located in Quebec. You can change your consent at any time by unsubscribing or informing us that you no longer wish to receive these newsletters.

We also use your data to send you satisfaction surveys via our third-party supplier, InputKit, a Quebec company whose servers are hosted in Canada. You can change your consent at any time by unsubscribing or informing us that you no longer wish to receive these surveys.

  1. Use of Google Analytics

Ekinox uses Google Analytics, a web analytics tool, on this site. Google Analytics uses cookies to collect information about your use of this website, which is stored on servers located in the United States. Google may share this information with third parties if required to do so by law or if the third parties process the data on Google’s behalf.

The information collected by the tool includes, for example, the pages you visit, the date, time, duration and frequency of your visits and the links you click on. The type and language of your computer’s operating system, the name of your Internet service provider and your geographic location (region) are also collected. Your IP address is collected, but it is anonymized (truncated) to ensure the privacy of your information. Anonymizing an IP address prevents the identity of an Internet user from being known through this address.

Google only uses the information collected to produce statistics and reports on the navigation of this site, which allows the Ministry of Labour, Employment and Social Solidarity to improve the provision of its electronic service. Google will not link the information collected on this site with any other data it saves.

You can prevent Google from recording information about your navigation by installing the Google Analytics deactivation browser add-on on your computer if you wish.

  1. Policy regarding cookies

A cookie is a small file, stored on a user’s hard drive by the website. Its purpose is to collect data about the user’s browsing habits.

We use the following cookies on our site:

  1. Analytical cookies
    This allows us to improve the design and functionality of our site by collecting data about the content you access and engage with while using our site.
  2. Targeting cookies
    These cookies collect data about how you use the site and your preferences. This allows us to make the information you see on our site more promotional and targeted to you.

You can choose to be notified each time a cookie is sent. You can also choose to disable cookies entirely in your web browser, but this may diminish the quality of your user experience.

Other disclosures

We will not sell or share your data with third parties except in the following cases:

  1.  If required by law
  2. If required for any legal proceedings
  3. To prove or protect our legal rights
  4. To purchasers or potential purchasers of this company in the event that we seek to sell the company

If you follow hyperlinks from our site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.

How do we protect your data?

We take rigorous technological, organizational and physical precautions to protect personal information in our possession from unauthorized use, access, disclosure, dissemination, loss or modification. This information will be accessible only to those employees and authorized third parties who need it to properly perform their duties, and access will be limited to information strictly necessary to perform those duties, with the same restrictions applying to our third-party service providers.

Physical documents are stored in a separate room or filing cabinet, locked and accessible only to authorized personnel. Personal information held electronically is accessible via an independent password for authorized users.

While we take all reasonable precautions to ensure that our user data is secure and that users are protected, there is always a risk of harm. The Internet as a whole can be, at times, unsafe and we are therefore unable to guarantee the security of user data beyond what is reasonably practical.

The personal information you send us by email is strictly used to process your request and will only be communicated to the person concerned if you request directly. 

How long do we keep your personal information?

Personal information collected for any purpose is retained only as long as necessary for the fulfillment of that purpose. To comply with the Ordre professionnel de la physiothérapie du Québec (OPPQ) and government requests, your personal information may be kept for 6 years, following the closing of your clinic file. Thereafter, your personal information is destroyed either physically or electronically.

Your rights as a client or employee

As a client or employee and in accordance with section 27 of the Act respecting the protection of personal information in the private sector, you have the right to request access to all your personal information (hereinafter, PI) held about you by our company. Personal information means any information that directly or indirectly identifies you.

To do so, please complete the following form and send it to our Privacy Officer.

Under the new version of section 28 of the Act respecting the protection of personal information in the private sector, which came into effect in September 2023, you have the right to request rectification of any PI collected, stored, consulted or communicated about you by our company.

To do so, you must complete the following form and send it to our Privacy Officer.

Under the new version of section 28.1 of the Act respecting the protection of personal information in the private sector, which came into effect in September 2023, you have the right to request that all PI made publicly accessible on the web about you by our company be de-indexed. 

To do so, you must complete the following form and send it to our Privacy Officer.

Notice of appointment of the person responsible for the protection of personal information in regards to services provided by Ekinox Physiothérapie et bien-être

In compliance with the Act respecting the protection of personal information in the private sector, our company appoints Maxime Besner as Privacy Officer.

As Privacy Officer, Maxime Besner will ensure that best practices in personal information management are always in effect within our company.

It is also in his capacity as Privacy Officer that Maxime Besner will receive and honor all requests for access, rectification or de-indexation of personal information from a client or employee of our company.

Maxime Besner can be contacted at any time at the following coordinates:

MAXIME BESNER, PI Policy Officer for
Ekinox Physiothérapie et bien-être inc.
11 Cité-des-Jeunes East boulevard, local 101
Vaudreuil-Dorion (Quebec) J7V 0N3
450 455-0111

Intellectual property rights

As previously indicated, our site is protected by intellectual property laws. Unless otherwise indicated, all elements of graphic interface, editorial and multimedia content, as well as all elements created specifically for this site are the exclusive property of Ekinox Physiothérapie et bien-être Inc. The reproduction and use of any document or information published on this site is strictly prohibited without the express written authorization of Ekinox, except for personal and private use.

Changes to this policy

This Privacy Policy may be amended from time to time to maintain compliance with the law and to reflect any changes to our data collection process. We recommend that our users check our policy from time to time to ensure that they are aware of any updates. If necessary, we may notify users by email of changes to this policy.


If you have any questions, please do not hesitate to contact us by using the following information: 

11, Cité-des-Jeunes East boulevard, local 101
Vaudreuil-Dorion, Quebec J7V 0N3
Tél. : 450 455-0111
Fax : 450 455-0141